INTRODUCTION

Griffith Regional Theatre and Griffith City Council respects the privacy of all customer and business contacts, and is committed to protecting the personal information provided. Griffith City Council collects and uses  information in line with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and health information in accordance with the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).

Council is required to have a Plan under s33 of the PPIP Act.
This Privacy Statement explains how we use and disclose personal information which we hold about you and the privacy rights you have in relation to that information.

 

PERSONAL INFORMATION

Personal information we may collect, or which may be held by us about you, may include:

  • your name;
  • your postal and /or home address;
  • your telephone and / or mobile phone number;
  • your email address;
  • your username and password.

We may also collect and hold information about you that is relevant to your performing arts and arts-related interests, and that is relevant to your attendance at the events we hold (including details of your attendance at events).

This information will be stored in out ticketing system and may be held in Council’s Records Management System and will be disposed of in accordance with the Local Government Disposal Authority;

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information in a number of ways, including:

  • when you request information from us;
  • when you are the recipient of a gift voucher;
  • when you subscribe to our newsletters and mailing lists;
  • when you visit or attend events at our venue, or when you attend events at our venue;
  • when you apply for a membership;
  • from the organisations identified below under "When we disclose your personal information";
  • from publicly available sources of information; and
  • when you otherwise provide information to us, including:
    • in writing;
    • in person;
    • by phone; or
    • from your use of our website.

 

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • enable you to purchase tickets and merchandise, including, where applicable, to process your credit card payment transactions;
  • enable you to apply for membership with us, and to contact you regarding your memberships including advising you of member benefits and inviting you to members’ events;
  • send you your tickets to events held at our venue or to send you gift vouchers that have been purchased for you by others;
  • inform you if events change, or regarding refunds, exchanges where those are permitted;
  • gain an understanding of your performing arts and arts-related interests and to enable us research and develop our business to better accommodate those interests; and
  • as set out below under the heading "Marketing by us and our presenters".

 

WHEN WE DISCLOSE YOUR PERSONAL INFORMATION

From time to time, we may need to disclose your personal information to other organisations. Those organisations may carry out our:

  • customer enquiries;
  • ticket sales and distribution;
  • newsletters and marketing;
  • information technology services; or other services relating to events at our venue or which we organise.

In addition, we may disclose your personal information:

  • as permitted or required by law; and
  • to presenters of events at our venues to which you have purchased tickets as set out below under the heading "Disclosure by our presenters"

 

MARKETING FROM GRIFFITH REGIONAL THEATRE

When you create an account with us, including on our website, or when you otherwise provide us with your contact details, we will ask you whether you wish to receive information relating to us and to events that we think may be of interest to you. Where you agree to us doing so, we may use your personal information to provide you with information relating to us and to events that we think may be of interest to you.

If you later decide that you do not wish to receive marketing information from us, please let us know by updating your details online through our website or at our Box Office (6962 8444), or by contacting us at theatre@griffith.nsw.gov.au

 

DISCLOSURE BY OUR PRESENTERS

Where you purchase a ticket from us for an event:

  • At the presenter’s request, we may seek your consent to our providing your contact details, and the details of that transaction, to the presenter of that event for their use in marketing purposes. Where you have consented to this, the presenter will then use that information in accordance with its own privacy policy. In these circumstances, Griffith Regional Theatre will not be responsible for managing the presenter’s use of that information. If you later decide that you do not wish to receive marketing information from a presenter, you will need to contact the relevant presenter, who will deal with your request in accordance with the terms of its own privacy policy.

 

SALE OF TICKETS THROUGH THIRD PARTIES

Where a third party sells tickets for events held at our venues, the terms of terms of that third party’s privacy policy will apply. Those policies can usually be found on the third parties’ websites. For instance, Ticketmaster’s privacy policy can be found on its website at www.ticketmaster.com.au.

 

HOW YOU CAN HELP US TO ENSURE THE ACCURACY OF THE PERSONAL INFORMATION WE HOLD

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is up-to-date.

However, the accuracy of that personal information depends to a large extent on the information you provide to us. To help ensure the accuracy of the personal information we hold about you, we ask that you:

  • let us know if you become aware of any errors in the personal information we hold about you; and
  • inform us of changes to your personal information, such as changes to your name or address or other contact details.

 

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION

You have a right to access personal information that we hold about you, subject to some exceptions allowed by law. We reserve the right to charge a fee for providing you with access to your personal information.

 

HOW TO CONTACT US REGARDING PRIVACY MATTERS

If you have any questions in relation to privacy matters, please contact our Manager at theatre@griffith.nsw.gov.au or alternatively, you can write to our manager at:

Griffith Regional Theatre
PO Box 2283
Griffith NSW 2680

For further details on how the Griffith City Council manages personal information, please refer to our Privacy Management Plan