YOUR SAFETY IS OUR PRIORITY

The health and safety of our audiences and employees is of paramount importance. We are closely monitoring all advice and directions from the Australian Government Department of Health and the NSW Department of Health, and implementing all required and recommended procedures. Griffith Regional Theatre operates in accordance with our COVID Safety Plan and in line with current NSW Health Orders.

At this stage, QR check in is not required, nor is proof of vaccination.

Our regular seating configuration applies as it is not a requirement that theatre seating is physically distanced and we are now operating at 100% capacity (as per NSW Govt. guidelines). You will be sitting next to other patrons inside the theatre, but please move through the foyers and open spaces with physical distancing considerations in mind.

While at the theatre, please:

  • Maintain good hand hygiene.
  • Arrive early to minimise queuing.

Please do not attend Griffith Regional Theatre if you:

  • Are experiencing COVID-19 symptoms.
  • Are awaiting results for or have tested positive to COVID-19.
  • Have been advised to self-isolate or quarantine.

If you are directly affected by this, please contact our Box Office on 02 6962 8444 no later than one hour prior to the scheduled performance and you will be offered a refund or exchange.


COVID-19 RELATED TERMS & CONDITIONS: (UPDATED as of 19 April 2022)
IMPORTANT:
These terms and conditions, specific to the COVID 19 Pandemic, are in addition to our Standard Terms & Conditions, and do not negate existing Terms & Conditions where applicable.


QR Code Check-in:
If required by NSW Givernment, patrons agree to check-in using the Service NSW QR-code check in app on entry to the venue.


Vaccination Status:
We encourage patrons to be fully vaccinated but as per the current NSW Public Health Order, unvaccinated patrons are permitted to attend public venues. 


SEATING:
We are currently at 100% capacity, so you will be seated next to ther patrons who are not part of your household.


REFUNDS
Refunds will be available in the following situations:

  • The event is cancelled or postponed

OR

  • Patrons must not attend an event and will be offered a refund if:
  • Patrons must not attend an event and will be offered a refund or an exchange if they have been instructed by NSW Health, or another state's health department, to isolate due to having COVID, being a household contact required to isolate, or awaiting the results of a COVID test. Evidence of this (such as a text message from NSW Health) may be requested.
  • If you are feeling unwell on the day of the event, pleae advise the Theatre at least four hours prior to the event and do not attend. If the show occurs in the morning, at least one hour's notice must be provided.
  • If the above situations apply, patrons agree to advise the Theatre by phone or email (theatre@griffith.nsw.gov.au) at least four hours prior to an event in order to access a refund. After this time, refunds will not be granted.
  • Please note that if the event falls on a weekend, the refund may not be processed until the next business day but you maust still advise the Theatre at least four hours prior to the event.


COVID PROTOCOLS
Patrons agree to abide by the Theatre’s COVID Safe plan, including physical distancing and hygiene protocols.
Patrons agree to comply with the instructions of the Front of House Duty Manager, the Theatre COVID Marshal and other staff at all times.
If patrons do not comply with COVID protocols, or other related instructions from staff, they will be asked to leave the Theatre without a refund or further recourse.

Patrons agree that, while the Theatre has taken all reasonable health and safety precautions, patrons attend events at their own risk and have no grounds to claim against the Theatre with regards to health outcomes. 


CLEANING SERVICES
In addition to our standard cleaning, Griffith Regional Theatre has implemented additional cleaning and disinfecting regimes across the venue.

For the latest advice and information please go to www.health.gov.au for health enquiries please utilise the Australian Government Department of Heath Coronavirus Information Line on 1800 020 080 or the healthdirect hotline 1800 022 222.